Kustom Kinetics Return Policy
You may return items sold by Kustom Kinetics Medical Products within 30 days of the date of purchase, minus a 15% restock fee. Customer is responsible for shipping product back to Kustom Kinetics. Due to infection control and cross contamination open items may not be returned.
How Do I Return My Brace?
1) Check to make sure that you are within the 30 day window to process your return.
2) Check to make sure that your item has not been opened.
4) Check to make sure that everything (including instruction manuals) that came in the original shipping box is returned.
5) Check to make sure the product is not damaged.
6) If your packing slip has a Kustom Kinetics logo, use your Order # that is on the top left hand corner when filling out the Returns and Exchanges form below. If you have a packing slip without a Kustom Kinetics Logo, use the PO# or purchase order # as your order number. Click on the link below and submit your Returns and Exchanges Form and a customer service representative will follow up with you in less than one business day via email with your return authorization number and return/exchange instructions. The return authorization # must be clearly visible on the outside of the shipping box preferably next to the shipping label or in the shipping address.